Case Study

How WorkShiftly Helped
A Call Centre In The Phillipines

Max 12 min read

Over the years, the Philippines has become an in-demand destination when it comes to outsourcing. In 2015, two cities in the Philippines – Manila and Cebu – made the top 10 global outsourcing destination list per Tholons Inc., a leading U.S.-based strategic advisory firm for global outsourcing and investments.

Business Process Outsourcing (BPO) in the Philippines accounts for 10 to 15 percent of the global BPO market. The Filipino BPO sector has grown at a compound annual rate of 10 percent over the past decade, increasing the employment rate by 1,000 percent since 2004. By 2022, more than 650,000 job posts in the industry are also foreseen.

You are even probably reading this because you want to know more about where to outsource and the Philippines appeared as at the top of the suggestions list. But why do you think this is the case? To be honest, there are a lot of possible reasons, but let us quickly go through the top 5 benefits of outsourcing to the Philippines.

Over the years, the Philippines has become an in-demand destination when it comes to outsourcing. In 2015, two cities in the Philippines – Manila and Cebu – made the top 10 global outsourcing destination list per Tholons Inc., a leading U.S.-based strategic advisory firm for global outsourcing and investments.

Business Process Outsourcing (BPO) in the Philippines accounts for 10 to 15 percent of the global BPO market. The Filipino BPO sector has grown at a compound annual rate of 10 percent over the past decade, increasing the employment rate by 1,000 percent since 2004. By 2022, more than 650,000 job posts in the industry are also foreseen.

You are even probably reading this because you want to know more about where to outsource and the Philippines appeared as at the top of the suggestions list. But why do you think this is the case? To be honest, there are a lot of possible reasons, but let us quickly go through the top 5 benefits of outsourcing to the Philippines.

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